Refund policy

RETURN AND REFUND POLICY

Right of withdrawal

For distance purchases, you generally have 14 days from receipt of your order to notify us of your decision to withdraw, without giving a reason, subject to statutory exceptions. This right also applies to discounted items. If an order contains several items delivered separately, the period begins when you receive the last item.

To exercise this right, email contact@lissavia.com clearly stating your decision to withdraw and your order number. We will provide return instructions. You may use the form below, but this is optional.

Model withdrawal form

To Lissavia, contact@lissavia.com:
I hereby give notice that I withdraw from my contract of sale for the following goods: [product].
Ordered on: [date] / received on: [date].
Customer name:
Customer address:
Customer signature (only for notices submitted on paper):
Date:

Returning the product

After notifying us of your withdrawal, you have 14 days to return the product. You bear the direct cost of return where permitted by law. You may be liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Refunds

We will refund you within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or you provide evidence of dispatch, whichever occurs first. Refunds use the original payment method unless expressly agreed otherwise. Original standard delivery costs are refunded as required by law; any additional charge for a delivery method more expensive than our offered standard delivery is not refunded.

Defective product or order error

If the product is defective or does not match your order, contact contact@lissavia.com with your order number and, if possible, a photo. Applicable statutory guarantees remain in force.